This last week at Mangotsfield, three people who visited the outlet left us some feedback. It came in anonymously. Here's what they wrote.
"Mangotsfield Foodbank has helped my family massively over the last year as our family hit rock bottom financially. The staff are honestly the kindest, warmest and friendliest people you will ever meet. Thank you so, so much."
"I had a sanction on my universal credit and was underpaid £300. Viv and Ruth were so kind, non-judgemental and efficient with the service they provided. Many thanks."
"Viv and Ruth were lovely! They made me feel at ease with their humour, and they were non-judgemental. Thank you."
Viv and Ruth work at the Mangotsfield outlet. They didn't know those messages were coming. Neither did the hundreds of volunteers who turn up each week at nine outlets across North Bristol and South Gloucestershire, for people they've never met.
That kind of thing rarely makes the news.
This week, alongside hundreds of charities, faith groups and community organisations across the UK, we are taking part in A Million Acts of Hope, a national campaign to bring everyday acts of kindness out into the open. We asked Sam, one of our outlet coordinators, our chief executive Ellen Wood, and trustee Chris Richardson what gives them hope.
A Million Acts of Hope has set up the UK's biggest thank you card, for everyone in your community who makes life a bit easier or brighter. Whether that's a food bank volunteer, a neighbour, or someone who has simply always been there. You can add your name at millionactsofhope.org.
What gives you hope? Let us know in the comments below.
