FAQs

Please go to the locations page to find the address and opening times of each of our food bank centres. Please note, you must have a foodbank voucher to receive help from the food bank. If you don’t have a voucher, please contact us to find out how to get a voucher.

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some food banks also provide fresh produce if they are able to.

Our food bank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Our food bank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

Our food bank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the food bank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

The agency that refers you to our food bank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell; please discuss this with them. Unfortunately, our food bank is unlikely to be able to deliver to you as our capacity is limited by volunteer availability.